Encyclopedia of scammers in business .On Monday I inquire as to when I should expect my refund on the credit card. I am told by a lady named Sara that she will not refund my money because they offered another driver to pick up my car and that things happen like weather and traffic. I understand that things happen, but That's no excuse when you won't tell a customer why the car isn't being picked up, you won't call them back, and you're not following through with when you told him the car would be picked up.